Shipping

Last Order Dates for Christmas Delivery

Standard Delivery – Wednesday 20th December

Express Delivery – 1pm Thursday 21st December

Please note that orders placed up to the 21st December 2017 will be dispatched before Christmas but the companies that we use to dispatch our goods cannot guarantee they will get there in time for Christmas.

For orders being delivered overseas please telephone +44 121 585 7003 to clarify that delivery can be made in time for Christmas. Orders placed between the 22nd December 2017 – 1st January 2018 will not be dispatched until the 2nd January 2018. Please note delivery in time for Christmas is not guaranteed. Please see below for information about our delivery services.

Delivery Options

Standard Delivery – UK Deliveries Only

£2.75 – Orders to the value of £10
£4.95 – Orders over the value of £10

We try to dispatch all orders within 24 hours of receipt, subject to stock availability, and UK orders are usually delivered within 5 working days. Parcels delivered using Royal Mail Recorded Delivery or DPD require a signature.

Please note postage and packing fees are charged at the rate due before any discounts are applied (e.g. for an £11.00 order reduced to £9.90 after a discount is applied, the p&p will be charged at the rate due for £11.00 i.e. £4.95).

Express Delivery – UK Mainland Deliveries Only

£7.50 – Place your order by 1pm and receive it the next working day.

Orders placed by 1pm on a Friday will be delivered the following Monday.

Express delivery orders will be delivered using DPD, and you will be emailed details of your tracking number so that you can track your parcel and a separate email providing you with a 1 hour delivery window. For more information please scroll down to the ‘Delivery Information’ on this page. A signature will be required upon delivery.

International Delivery*

£7.50 initial postage and packing charge, but we reserve the right to charge additional postage if necessary for international deliveries.

If postage costs are in excess of £7.50, we will contact you with details of the additional payment required before dispatch of your order. Please note that no monies will be charged to your card until we receive your authorisation of the additional charge. A £25 Customs Tax charge may also be applied to orders being delivered to Norway, Croatia, Surbia, Iceland and Switzerland which we will contact you about if these apply. International orders are generally delivered within 14 days, but this does vary depending on the destination.

You may also place international orders by telephone +44 121 585 7003

*International orders are subject to local exchange rates and card charges which Tumble Tots is not responsible for.

BFPO Addresses

Unfortunately we are unable to deliver to BFPO addresses.

Delivery Information

Orders are dispatched using either Royal Mail, Royal Mail Recorded delivery or DPD depending on the size of the parcel being delivered.
If your order is being delivered using DPD you will be emailed details of your tracking number. Once your parcel is out for delivery you will be sent another email providing you with a 1 hour delivery window. If you are not in when they try and deliver it will be left with one of the neighbours either side, which you’ll be informed of by a card through your door, or the parcel will be left in a safe place if we have been instructed to do so. Please note we take no responsibility for parcels left in a safe place should they go missing. If there are no neighbours to accept delivery then a yellow card will be left and an email sent both with details on how to re-arrange delivery.
Parcels sent via Royal Mail or Royal Mail Recorded are unable to be left with a neighbour or elsewhere should you not be in when delivery is made, a calling card should be left providing details of where you can go to collect your package.

Parcels delivered using Royal Mail Recorded delivery or DPD require a signature.

Refunds

If you are unhappy with your purchase you can return them for a refund, a receipt and returns slip are enclosed with all our orders. The returns slip must be completed and returned with the goods within 28 days of the goods being received. Goods must be returned unused in the original condition that you received them. Please remember to obtain a proof of posting from your post office, as we are only responsible for returned goods once we have received them. You will be refunded for the goods and the standard postage charge once we have received your returned items, we will not refund you for the cost of returning the goods to us. If goods are faulty or damaged when received please contact us by email info@tumbletots.com or by phoning 0121 585 7003.